Privacy Policy


At HSB, we value your privacy. In the course of our business, there are circumstances where we may collect your personal data and information. We are committed to protecting your personal data and information and have developed this Privacy Policy to ensure such information is dealt with appropriately and in accordance with legislation. This Privacy Policy describes how HSB collects, uses and shares your information.

1. Personal information we collect and use

When you interact with us, we may collect personal information. We collect personal information to help us perform and improve our services, understand your needs as a consumer, refine our business strategies and grow and retain customers. When you provide us with personal information, you are consenting to our collecting and using it for those purposes.

Personal information that we may collect includes:
a. contact information, such as your name, phone number, address and email address;
b. financial information;
c. date of birth;
d. employment history;
e. tax returns;
f. tax file number;
g. banking details;
h. any other personal information required to perform our service to you.
We may also collect and use cookies when you visit and interact with our website.

2. Management of personal information

HSB has implemented practices, procedures and systems to ensure our collection and storage of personal information is secure and compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We manage the personal information we collect in the following ways:
a. implementing procedures for identifying and managing privacy risks at each stage of the information lifecycle, including collection, use, disclosure, storage, destruction or de-identification;
b. implementing security systems for protecting personal information from misuse, interference and loss from unauthorised access, modification or disclosure;
c. regularly providing staff with training on privacy issues or providing information bulletins;
d. appropriately supervising staff who regularly handle personal information; and
e. appointing a privacy officer within the business to monitor privacy compliance.

We will take reasonable steps to destroy or de-identify personal information if it is no longer required for the purposes for which we are authorised to use it.

3. Disclosure of personal information

We may disclose personal information:
a. with your consent;
b. if required by law to do so; or
c. if you violate our Website Terms of Service.

4. Third-party providers

We may provide your personal information to third-party providers used by us. In general, the third-party providers used by us will only collect, use and disclose your personal information to the extent necessary to allow them to perform the services they provide to us. However, certain service providers, such as payment gateways, have their own privacy policies in respect to the personal information we are required to provide to them. For these providers, you should read their privacy policies.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website Terms of Service. HSB is not responsible for the privacy practices of other websites.

5. Accessing personal information

Click Here to contact us should you wish to access, update, correct or delete any personal information we have about you.

6. Disclosure to overseas recipients

We will not disclose any personal information to overseas service providers.

7. Changes to this Privacy Policy

HSB reserves the right to amend this Privacy Policy from time to time. Should any change occur to this Privacy Policy, we will alert you via electronic posting. It is your responsibility to periodically review Privacy Policy to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Privacy Policy by your continued accessing of our website or services.

8. Complaints

If you wish to complain about an alleged privacy breach, the complaint must firstly be made to use in writing. Click Here for our contact details. We will respond to the complaint within 30 days from the date the complaint is received.

In the event the privacy issue cannot be resolved, you may take your complaint to the Office of the Australian Information Commissioner.

9. Contact information

If you have any questions regarding this Privacy Policy, please Click Here to contact us.